Viltrix Nutrition
Privacy Policy

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  • Privacy Policy

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VILTRIX NUTRITION PRIVACY POLICY

At Viltrix, we are committed to protecting your privacy and handling your personal data with transparency, integrity, and care. Our goal is to build a trusted, long-term relationship with our customers by ensuring your information is safe, respected, and used responsibly. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to your personal data.

our privacy commitment

  • We respect your privacy and your choices.
  • We only collect data necessary to provide and improve our services.
  • We do not sell your personal data.
  • We only send marketing communications if you opt in.
  • We work with trusted partners who meet high data protection standards.
  • We are transparent about how your data is used.
  • We honor your rights and requests in accordance with applicable laws.

who we are

Viltrix Nutrition is a supplement and wellness brand focused on science-backed supplements designed for women. For the purposes of applicable data protection laws, Viltrix Nutrition acts as the “data user” (or data controller) of your personal data. For any privacy-related enquiries, you can contact us at:
Email: viltrixnutrition@gmail.com.

what is personal data

“Personal data” refers to any information that can identify you directly or indirectly. This includes:

  • Name, email, phone number, address
  • Purchase history and preferences
  • Health-related inputs you voluntarily provide (e.g. wellness goals)
  • Device data such as IP address, browser type, and cookies

what data we collect and how we use it

We may collect your personal data in the following situations:

 

1. Account Creation & Orders

  • Data: Name, email, address, phone number, order details
  • Purpose: To process orders, deliver products, and manage your account
  • Legal basis: Performance of a contract

 

2. Marketing & Communications

  • Data: Email, preferences, interaction history
  • Purpose: To send updates, offers, and personalized content (only if you opt in)
  • Legal basis: Consent

 

3. Website & App Usage

  • Data: IP address, browsing behavior, device information, cookies
  • Purpose: To improve user experience, analyze performance, and personalize content
  • Legal basis: Legitimate interest and consent (for non-essential cookies)

 

4. Customer Support

  • Data: Contact details and any information you provide
  • Purpose: To respond to enquiries and provide support
  • Legal basis: Consent and legitimate interest

 

5. Product Personalization (if applicable)

  • Data: Lifestyle, wellness goals, or supplement preferences
  • Purpose: To recommend suitable products and routines
  • Legal basis: Consent

cookies & tracking

We use cookies and similar technologies to:

  • Ensure website functionality
  • Remember your preferences
  • Analyze traffic and performance
  • Deliver relevant ads (if consented)
  • You can manage or disable cookies through your browser settings.

who we share your data with

We may share your data with:

  • Service providers (e.g. payment processors, logistics, email platforms)
  • Analytics and marketing partners (only where permitted)
  • Legal authorities if required by law
  • All partners are required to handle your data securely and only for specified purposes.
  • We do not sell your personal data.

data storage & security

Your data may be stored or processed outside Hong Kong. We take appropriate safeguards to ensure it remains protected. We implement security measures including encryption, secure servers, and restricted access to prevent unauthorized use.

data retention

We retain your data only as long as necessary:

  • Orders: For the duration of the transaction and legal requirements
  • Marketing: Until you unsubscribe
  • Accounts: Until deletion or prolonged inactivity

your rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing
  • Object to certain processing activities

To exercise your rights, contact us at viltrixnutrition@gmail.com.

third-party links

Our website may contain links to third-party platforms. We are not responsible for their privacy practices, so we encourage you to review their policies.

updates to this policy

We may update this Privacy Policy from time to time.
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Viltrix celebrates the modern woman who never stops. The executive, the mother, the dreamer, the one who carries worlds while the world quietly draws lines around her.

 

We know the frustration, fleeting trends and an invisible matrix that promise everything but deliver little of what we truly need. Women deserve better, a true baseline, the essential foundation before any add-on or fad.

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care@viltrixnutrition.com

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